SMB Tele Sales Manager

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We are recruiting strong sales managers to co-ordinate revenue through our clients Tele-Sales Center. The SMB Tele Sales Manager ensures the smooth revenue stream through our clients outsourced Tele-Sales team.  This role works with our client’s local Sales office to manage sales pipeline, supports the closure of top SMB deals generated by the Tele-Sales team, and works with channel partners to unblock top deals.

The 15-person EMEA-LATAM Site team is spread over eight locations (London, Dublin, Munich, Paris, Madrid, Milan, Warsaw and Mexico City). This role is based in Dublin.

Key Responsibilities

  1. Revenue Enablement: Working with the Tele-sellers and a number of local sales subsidiaries to enable Tele-Sales target achievement. Sales Pipeline Management for top deals. Working with Tele Vendor sellers to share market feedback with the Business Groups and Sales subsidiary SMB Manager.
  2. Tele-Sales Campaign Launch Management: Agree the campaigns calendar per local sales office. Ensure that the Tele Vendor sellers are trained & ready to execute the sales campaign. Ensure that the Tele Vendor communication templates are high quality. Ensure that Tele Vendor sellers are equipped with materials for the campaign (end customer-facing content, script, FAQ, objection handling).
  3. Communications: Provide information about performance, upcoming campaigns, forecast & pipeline, top SMB deal status to subsidiary stakeholders. Monthly Newsletter. Sharing feedback between the Sales subsidiary and the Tele Sales Vendor for continuous improved sales.
  4. Project Work: Ad-hoc project work to drive areas of improvement for SMB Vendor Tele or SPLA.

Experiences Required: Key Experiences, Skills and Knowledge

  • 2 years proven success in a sales role
  • Pipeline Management
  • Excellent communication skills
  • Excellent business relationship management skills
  • Language Skills: Fluency in one or more of Spanish, Italian, Swedish, Danish, Dutch, Flemish
  • Passion for working with customers and partners.
  • Able to work well on own initiative
  • Comfortable speaking at all organisational levels, from the CxO to the procurement/purchasing teams.
  • Knowledge and experience of Cloud and Online Services solutions.
  • Experience in working in Tele-Sales or Vendor Management


  • BSc, BA, MA, MBA preferred not essential based on experience
  • Minimum of 4 years of business experience – 2 of which should be directly applicable experience in software sales.

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Sales Development representative, EMEA


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Kedal Resources Limited.,
Unit 9, Block C,
Cashel Business Centre,
Cashel Road,
Dublin 12.
D12 X720

Contact Us

[email protected]
+353 87 6815787